Skrill Frequently Asked Questions

What is Skrill?

Skrill enables customers with a valid email address to send and receive payments online in real time, securely and cost-effectively.

You can use Skrill to:

• Send money via email from your credit card or bank account.
• Make online purchases.
• Collect money via email.

How do I add funds to my account using Skrill?

To deposit using an existing Skrill account, follow the steps below:

• Log in to your account.
• Go to the 'Cashier' tab and select 'Deposit'.
• Here, you’ll see the Skrill logo. Click on the icon to select.
• Enter or select your deposit amount and bonus code (if applicable), then click 'Deposit'. This amount should be less than or equal to the amount in your Skrill account.
• You will then be directed to the Skrill website where you are required to enter your Skrill email address and password to log in.
• Complete your transaction on the Skrill website.
• On the next screen you’ll receive an 'Order Approved' message. Click on 'OK', you will be transferred back to the cashier and will see a successful deposit message.

What currencies can I make a deposit with when using Skrill?

AUD, CAD, CHF, DKK, EUR, GBP, HUF, NOK, PLN, RON, SEK, and USD.

What is the average processing time for Skrill deposits?

The transfer of funds to your account is instant provided you have funds in your Skrill account.

How can I load my Skrill account?

You can do this by using your debit card, making an online bank transfer, direct banking or via cheque.

Please note that you will not be able to transfer the funds from Skrill.com to your account if you have funded using MasterCard.

Is it safe to use Skrill?

Yes, Skrill is totally secure. Through a combination of transaction monitoring, SMS transaction verification for cardholders and a dedicated anti-fraud team, Skrill is an entirely safe online payment method.

Can I withdraw to my Skrill account?

Yes, to withdraw using Skrill you’ll need to have made a successful deposit with your Skrill account within the last six months. If you have made a successful deposit within that time, visit the cashier, select the 'Withdrawal' tab, and then select the Skrill logo. Your withdrawal will be sent electronically to your Skrill account following an internal review.

Once we have processed your withdrawal, it takes 24 hours for the funds to appear in your Skrill account.

What currencies can I withdraw in using Skrill?

AUD, CAD, CHF, DKK, EUR, GBP, HUF, NOK, PLN, RON, SEK, USD.

Can I withdraw more than my initial deposit using Skrill?

Yes. However, all withdrawals are first approved by our internal review team. This process usually takes approximately up to three business days.

Once we have processed your withdrawal, it will take 24 hours for the funds to appear in your bank account.

What is the average processing time for Skrill withdrawals?

All withdrawals are first approved by our internal review team, which will take approximately up to three business days. Once we’ve processed your withdrawal, it should take 24 hours for the funds to appear in your bank account.

Can I withdraw the same day I deposit through Skrill?

Yes.

Can I withdraw to Skrill if I deposited using a different payment method?

Yes, however, to withdraw using Skrill you’ll need to have made a successful deposit using your Skrill account within the last six months. If you have made a successful deposit within the last six months, visit the cashier, select the 'Withdrawal' tab and select the Skrill logo. Your withdrawal will be sent electronically to your Skrill account following an internal review.

Are there any transaction fees associated with Skrill withdrawals?

No.

What is the minimum and maximum amount I can withdraw using Skrill?

The minimum withdrawal amount that you can withdraw via Skrill is 10.00 USD (or equivalent) and the maximum is 10000.00 USD (or equivalent).